The Generator Guys, LLC Privacy Policy: Data Collection & Protection

Last updated: Aug 26, 2025

This Privacy Policy (the “Policy”) explains how The Generator Guys, LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information. By using our services or our website www.thegeneratorguysde.com (the “Website”), you agree to the terms of this Policy.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and physical address.

• Payment information for purchases or services.

• Service details, such as installation, repair, or maintenance requests.

• Information submitted through web forms, paper forms, or verbal consent.

• Device information, browser type, and cookies when you use our Website.

2. How We Use Personal Information

We use personal information for purposes including but not limited to:

• Fulfilling service requests (generator installation, repair, and maintenance).

• Communicating with you about appointments, updates, or support.

• Sending SMS notifications such as order updates, appointment reminders, and promotional messages (with prior consent).

• Processing payments and maintaining accurate records.

• Improving our Website, services, and customer experience.

• Meeting legal and regulatory obligations.

3. Sharing of Personal Information

We may share personal information only in the following circumstances:

• With trusted third-party vendors who perform services on our behalf (such as payment processors, IT providers, or hosting services). These providers are contractually obligated not to use your information for any other purpose.

• To comply with legal requirements, law enforcement requests, or government regulations.

• In connection with a business transfer, such as a merger or sale, provided that the new owner follows this Policy.

We do not sell or rent your personal information to third parties.

SMS consent is not shared with third parties or affiliates.

4. SMS Terms & Conditions

By opting in to receive SMS messages from The Generator Guys, LLC, you agree to the following:

• You will receive SMS messages related to your relationship with us, including service updates, appointment reminders, promotional offers, and customer support.

• Message frequency may vary.

• Message and data rates may apply.

• You may opt out at any time by replying STOP to any message.

• For assistance, reply HELP or visit our website at www.thegeneratorguysde.com.

• SMS consent is not shared with third parties or affiliates.

5. Retention of Data

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If your data is used to make decisions that affect you, we will retain it for at least one year.

6. Security of Information

We use reasonable safeguards to protect your personal data from unauthorized access, use, or disclosure. Access is restricted to authorized employees and service providers who are bound by confidentiality obligations.

7. Your Rights

You may request to update, correct, or delete your personal information at any time by contacting us. We will respond to verified requests within 30 business days.

You may also request a record of who we have shared your information with during the past 12 months.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

The Generator Guys, LLC
Attn: Privacy Officer
Email: info@thegeneratorguysde.com
Website: www.thegeneratorguysde.com

9. Updates to This Policy

We may update this Policy from time to time. The latest version will always be available at www.thegeneratorguysde.com/privacy-policy.